SUPPORT

How can we help?

Answers to the questions we get most, plus a real person at the other end of the form. We reply within one business day.

Getting started

Sign-in, onboarding, first conversation

Voice & audio

Mic permissions, dropouts, latency

Account & billing

Plus, refunds, deleting your data

Crisis resources

988, emergency contacts, 911

Frequently asked

Tap a question to open it.

Is Energy Doc therapy?

No. It's a companion for the time between sessions — a place to think out loud, keep a journal, and run grounding practices. It does not diagnose, treat, or prescribe, and it isn't a substitute for a therapist or a crisis line.

Whose voice am I hearing?

A licensed voice model of Dr. Muhammad Hamad Sharif, created with his consent and used under agreement. The words are generated by the companion, not spoken by him, and he does not read your conversations.

How do I get started?

Download the app, sign in with Apple, and walk through a short onboarding: consent, an optional on-device emergency contact, and a brief voice intro so the companion can hear how you speak. Two minutes, and you can skip anything optional.

What does the companion remember?

The context that helps it be useful — recurring themes, people you mention, what you were working on last time. You can review what it's holding, edit it, or clear it entirely from Profile → Memory.

What happens if I mention something serious?

Every message is screened by a keyword layer and a severity classifier. If risk is detected, the conversation is interrupted and you're routed to the 988 Suicide & Crisis Lifeline by call or text. At the highest tier, your on-device emergency contact and a 911 option appear as well.

What's the difference between Essential and Plus?

Essential includes 4 voice sessions a month (50 minutes each). Plus includes 8. Both include unlimited chat between sessions, the full guided-exercise library, and the complete safety layer, which is never limited. Plus adds priority support and first access to new tools. New accounts start with free welcome minutes before you choose a plan.

How do I cancel my plan?

Through the store you bought it from: Settings → Apple ID → Subscriptions. Access continues until the end of the billing period.

Can I delete everything?

Yes. Profile → Data → Delete account removes your conversations, journal entries, and memory. Immutable crisis event records are retained in de-identified form for safety auditing — that’s the one exception, and it contains no message content.

Does it work offline?

Guided practices and previously written journal entries are available offline. Voice and text conversation need a connection.

Which languages are supported?

English only at launch. More languages may be added in the future, but nothing beyond English is confirmed yet.

Quick fixes

The voice cuts out mid-sentence

Voice needs a steady connection. Switch off Low Data Mode, or move to Wi-Fi. If it persists, force-quit and reopen — the session resumes where it left off.

The mic isn't picking me up

Settings → Energy Doc → Microphone. Bluetooth headsets sometimes claim the input — disconnect and retry.

Confirm you're signed into iCloud and two-factor is on. If you previously hid your email, revoke access in Settings → Apple ID → Sign in with Apple, then try again.

My Plus purchase didn't unlock

Profile → Subscription → Restore purchases. Store receipts occasionally take a few minutes. Still stuck after an hour? Send us the receipt below.

IF YOU NEED HELP NOW

Energy Doc is not an emergency service. These are.

If you are thinking about harming yourself, or you’re worried about someone else, reach a person. These lines are free, confidential, and open every hour of every day.

988 Suicide & Crisis Lifeline

Call or text 988 · 24/7 · US

Crisis Text Line

Text HOME to 741741 · 24/7 · US

911

For immediate physical danger

Outside the US

findahelpline.com — by country

Your emergency contact is stored on your device only. We never receive it, and we cannot contact anyone on your behalf.

CONTACT